Solutions Architect

Location: Remote (US-based) Reports to: Chief Operating Officer Type: Full-Time

About the Role

Solutions Architect who can operate at the intersection of technical delivery and ensuring that we provide excellent customer experiences. This role will own service outcomes for key accounts, partner with the Sales Team to propose and execute new services opportunities and significantly contribute to billable engagements. You'll be equal parts trusted advisor, delivery leader, and technical operator.

The ideal candidate is a cybersecurity and technology generalist with the ability to go deep across multiple domains.

What You'll Do

Delivery & Account Ownership

• Own end-to-end service delivery outcomes for assigned accounts, ensuring quality, scope adherence, and client satisfaction
• Function as a Tier 4 Hypercare Engineer for both service interruption escalations and bridge the gaps that often arise during vendor support issues
• Serve as the primary technical point of contact for key customers, building trusted relationships that drive retention and expansion
• Manage both internal and external technical resources to create exceptional customer and service outcomes
• Identify and pursue opportunities to grow services revenue within existing accounts through consultative engagement
• Provide the Team with expert problem solving skills and outside the box approaches to existing dilemmas, which often include architectural re-designs 
• Contribute directly to billable work, maintaining a meaningful utilization target

Technical Expertise

• Architect and implement security solutions spanning SIEM deployment and migration, SOAR automation, SOC operations, MDR, and custom detection engineering
• Design and execute threat hunting methodologies and develop tailored detection content aligned to customer environments and threat models
• Advise on and implement security program strategy, including risk frameworks, maturity assessments, and roadmap development
• Support SaaS security platform implementations (CrowdStrike, Sentinel, Splunk, Chronicle, and similar)
• Apply foundational networking principles and cloud security best practices across AWS, Azure, and GCP environments
• Stay current on AI-driven security capabilities and emerging cyber risk trends, translating these into practical client guidance

Services Development

• Contribute to the definition and refinement of service offerings, packaging technical capabilities into repeatable, sellable engagements
• Inform go-to-market positioning based on frontline delivery experience and client feedback
• Help establish and evolve delivery methodologies, playbooks, and quality standards

What You Bring

• 8+ years in cybersecurity with progressive experience across multiple security domains
• Demonstrated ability to lead technical teams while maintaining hands-on delivery contributions
• Deep familiarity with at least three of the following: SIEM architecture and migration, SOAR/automation design, detection engineering, threat hunting, SOC operations, MDR
• Working knowledge of security program development, cyber risk frameworks, and compliance landscapes
• Experience with major security platforms (CrowdStrike, Splunk, Microsoft Sentinel, Palo Alto, Chronicle, or similar)
• Strong understanding of networking fundamentals (TCP/IP, DNS, firewall architecture, segmentation) and cloud infrastructure security
• Proven track record of managing client relationships and expanding services revenue within accounts
• Comfort operating in a services environment with utilization expectations and billable targets
• Exceptional communication skills able to translate complex technical concepts for executive and technical audiences alike
• A fast learner who thrives in ambiguity and can ramp quickly on unfamiliar technologies or domains

Nice to Have

• Experience in a professional services, consulting, or MSSP environment
• Familiarity with government contracting and compliance frameworks (FedRAMP, CMMC, NIST 800-171)
• Relevant certifications (CISSP, CISM, GIAC, CrowdStrike CCFA/CCFR, Splunk, Azure/AWS Security)
• Background in AI/ML applications within cybersecurity
• Prior P&L or revenue ownership experience

Why This Role

This is a high-impact position in a growing cybersecurity services company where your work directly shapes how we deliver, what we sell, and how our team develops. You won't be boxed into a single function,you'll operate across the full spectrum from strategy to execution, with real ownership and visibility. Mastery of this role will lead to additional leadership opportunities inside the organization. If you're tired of choosing between leadership and technical depth, this is the role where you get both.